Privacy Policy

1. Information We Collect

Business Information

When you use our platform or contact us for services, we collect business-related information including:

• Company name, business email address, and contact information
• Job title, department, and role within your organization
• Technical details about your systems integration requirements
• Platform usage data and configuration settings
• Support requests and communication history

Technical Information

Our platform automatically collects certain technical information to ensure optimal performance:

• API usage patterns and performance metrics
• System integration logs and error reports
• Security and authentication event data
• Platform configuration and workflow definitions

Partner and White-Label Data

For our partner programs and white-label solutions, we collect additional information to support multi-tenant operations and partner management.

2. How We Use Your Information

We use the information we collect for legitimate business purposes including:

• Platform Operations: To provide, maintain, and improve our process orchestration services
• Customer Support: To respond to your inquiries and provide technical assistance
• Security: To protect our platform and your data from unauthorized access
• Compliance: To meet legal obligations and regulatory requirements
• Business Communications: To send important service updates and platform notifications
• Partner Services: To manage white-label relationships and partner integrations

3. Information Sharing and Disclosure

We do not sell, rent, loan, trade, lease, or otherwise transfer your business information for profit to any third party. We may share your information only in the following circumstances:

• Service Providers: With trusted vendors who assist in platform operations (cloud infrastructure, security services)
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Partners: With your explicit consent for specific integration or partnership purposes
• Security Purposes: To protect our rights, property, or safety, or that of our users

4. Data Security and Protection

We implement enterprise-grade security measures to protect your information:

• End-to-end encryption for data transmission and storage
• Multi-factor authentication and access controls
• Regular security audits and penetration testing
• SOC 2 Type II compliance and security certifications
• Incident response procedures and breach notification protocols

5. Data Retention

We retain your business information for as long as necessary to provide our services and meet legal obligations. Specific retention periods include:

• Active platform data: Retained during your subscription period
• Support and communication records: 7 years for business purposes
• Security logs: 3 years for compliance and security analysis
• Financial records: As required by applicable law

6. Your Rights and Controls

Depending on your location and applicable laws, you may have the following rights:

• Access: Request a copy of your personal information we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain types of data processing

7. International Data Transfers

Our platform operates globally with data centers in multiple regions. We ensure appropriate safeguards are in place for international data transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Data processing agreements with international partners
• Regular assessment of data transfer mechanisms

8. Cookies and Tracking

We use cookies and similar technologies to enhance platform functionality and user experience. These include:

• Essential cookies for platform operation and security
• Performance cookies to analyze platform usage
• Functional cookies to remember your preferences

9. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through:

• Email notification to your registered business email
• Prominent notice on our platform
• Updated "Last Modified" date at the top of this policy

10. Contact Information

11. Compliance and Certifications

Our platform maintains compliance with major data protection regulations and industry standards:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• SOC 2 Type II Certification
• ISO 27001 Information Security Management
• Regional data residency requirements